Want to know how a high-flying team lead makes sure he’s on top of his game every day? We’ve got you covered. Uroš Marić, head of FishingBooker’s Legal department, has decided to let us in on all of his secrets – tongue firmly in cheek, of course. Read on to discover his unique perspective on cold spoons, hot showers, and early starts…
I wake up at 04:00 A.M. and immediately turn on Basecamp, our internal communications system. It’s extremely important to me to be the first person to post something every day.
On March 9, our team reached a milestone here in Belgrade – we were now a 100-person company! A week later, our office was empty. Initially planning to work from home for a week and see how the new coronavirus was spreading locally, we, like so many other companies in the world, had actually become “remote” overnight.
Nobody – and nothing – is perfect. Anyone who deals with the inner workings of a website knows all too well that bugs are a fact of life. But managing a site that’s used by thousands of people and processes hundreds of bookings in a day means we need to be quick to identify these issues and act on them.
How do you describe a day in the life of the Customer Happiness team? You come into work, sit in your spot, put your headphones on, and steel yourself for a deluge of emails? Finally, you call it a day, ready for it all to start again tomorrow?
Sometimes, the best way to solve a problem is to take everything apart and start again.
Usually, we go for the alternative. With a large inventory and endless growth ideas, we use our engineering resources very carefully. That means building on what we have or, if we’re introducing a new way of doing things, starting with a minimum viable product, testing, and iterrating. This helps us make smart decisions without letting individual projects spiral out of control.
But when we set out to improve the way our calendar works for scheduling fishing trips, we realized that the single best course of action was to go back to the drawing board. Here’s why, and what our engineers did next.
Our product and engineering teams at FishingBooker work in six-week cycles. This fixed cadence serves to give us an internal sense of urgency, works as a soft limit to keep projects from ballooning, and provides a regular interval to decide what we’re working on.
We’ve tried scrum, quarterly OKR cycles, and we’ve tried no plan at all. All of these models were cool to try but fell apart within weeks or months.